Orders & Payment Q: How do I place an order? A: Browse our collection, select your size/color, add to cart, and proceed to checkout. Enter your shipping and payment details to complete your purchase. Q: What payment methods do you accept? A: We accept all major credit cards, PayPal, and other secure methods offered at checkout. Q: Can I cancel or modify my order? A: You may request cancellation or changes within 2 hours of placing your order. After fulfillment, we cannot make changes. Shipping Q: How long does shipping...
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Return Window We accept returns within 30 calendar days of delivery. Eligibility Items must be: Unworn, unused, and unwashed In original condition with all tags attached Free of stains, odors, makeup, deodorant marks, or pet hair Non-Returnable Items Final sale / clearance items Personalized or custom-made products For hygiene reasons, certain accessories may be non-returnable How to Return Email us at AdellaWygand7545@hotmail.com with your order number and reason for return. Wait for our return approval and instructions. Ship the item back in secure packaging with a tracking number. Return shipping...
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Processing Time Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Domestic Shipping (United States) Standard Shipping: 3–5 business days after fulfillment Orders shipped from our location in Steubenville, Ohio 43952 Tracking information will be sent to your email once shipped International Shipping We offer international shipping to most countries. Delivery times vary by destination (typically 7–21 business days). Customers are responsible for any customs duties, taxes, or import fees imposed by the destination country. Shipping Address Please ensure your shipping address is accurate. We are not responsible for...
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By accessing or purchasing from SERENOVAA, you agree to these Terms of Service. Please read them carefully. Eligibility You must be at least 13 years old to use this website. If you are under 18, you may purchase only with the involvement of a parent or legal guardian. Products & Pricing We strive to display accurate product descriptions, colors, and prices. Prices are in USD and subject to change without notice. We reserve the right to cancel orders in cases of pricing errors or product unavailability. Orders & Acceptance Your...
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Last updated: [Insert Date] This Privacy Policy explains how SERENOVAA (“we,” “us,” “our”) collects, uses, stores, and protects personal information when you visit our Shopify store (serenovaa.com) and purchase our products. By using our site, you consent to the practices described in this policy. Information We Collect Personal identifiers: name, email address, shipping address, billing address, phone number Payment information: processed securely via our payment providers; we do not store full credit card details Order history, browsing activity, and communication records How We Use Your Information Process and fulfill your...
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We’d love to hear from you! For orders, product questions, returns, collaborations, or general support, please reach out using the information below.
📩 Email: AdellaWygand7545@hotmail.com
📍 Address: Apartment 16, Steubenville, Ohio 43952, United States
⏰ Response Time: We reply to all emails within 24–48 business hours.
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SERENOVAA is a contemporary fashion brand built for the bold, creative, and ever-evolving youth. We craft on‑trend men’s wear, women’s wear, and curated accessories designed to let you express your unique style effortlessly. Our mission is to deliver high-quality, comfortable, and affordable pieces that keep up with your daily life, social moments, and personal vibe. We believe fashion should be inclusive, expressive, and accessible. Every collection is thoughtfully designed with modern silhouettes, durable materials, and eye-catching details to fit your dynamic lifestyle. Whether you’re dressing for campus, city streets, or...
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